Jim Gochis of Synergy Dental Partners and Richard Harrell sat down to discuss Premiere 1 Dental role in the Dental Lab market space. Richard discusses the differences between domestic vs Global production.
Episode 7 – Data and Reporting
07-reporting from ahVanguard Creative Solutions on Vimeo.
Jim:
I wanted to talk a little bit about the reporting that we get from Premiere 1 Dental Labs. We’ve been working with your team to develop a type of reporting that we felt was important for us on the Synergy side to understand: the performance of the lab, and our member activity.
But there are two pieces of information that I feel are very valuable, not only all of us but specifically for members. Aside from their activity, the product they’re buying, how much of it they’re using in a given timeframe, one of the most valuable pieces of information is the savings illustrated in your report.
It is great to understand and have validation that we, from a price perspective, are exceeding what the market deems an aggressive and competitive price. Having the savings illustrated is very important for the member. Our members get involved with a GPO for a number of reasons, but seeing those savings validates that they are with the right GPO and the right supplier.
The other report that I feel is extremely important, and I know requires more human intervention and work to provide, is the percent of remakes in a practice. Whilst this is a trigger for all of us, Premiere 1 is usually the first one to take action and flag to the dentist that there has been an increased amount of remakes and launch an investigation into what is happening.
Richard:
The development of the statistical reporting, which actually has been a great modeling exercise that has impacted the entire business, was seeded here which we are very grateful for. It has been an eye opener and a key contributor to our own success.
